Returns & Exchanges

At Collin Street Bakery, we take immense pride in the quality of our world-famous cakes and treats; if your order does not meet our standards of excellence, we are committed to making it right. Please contact our customer service team within 15 days of receipt to initiate a resolution for any quality or shipping concerns.

Return Process

• 1.
  Contact Customer Support

  Reach out to our bakery specialists via phone or email with your order number and a brief explanation of the issue you experienced.

• 2.
  Provide Documentation

  To help us maintain our high quality standards, please provide photos of any damaged packaging or product quality concerns for our internal review.

• 3.
  Resolution Review

  Our team will evaluate your request to determine the best course of action, which may include a full replacement, a store credit, or a refund.

• 4.
  Receive Your Replacement

  Once approved, we will prioritize the shipment of your fresh replacement bakery items or process your refund to the original payment method within 5-7 business days.